Proofreading, Reprints, and Refunds: Your Questions Answered

Will I receive a proof of the artwork before printing?

If you choose to use our design service, we will craft a design for you and provide a PDF proof. You have the flexibility to review and request changes until you are completely satisfied with the artwork.

What if I need a reprint or a refund?

Every order we fulfill is tailored to the specific needs of the customer. Because each job is custom-made, we generally cannot accept returns unless the goods are faulty or defective. Here are some key points regarding reprints and refunds:

Cancellations: If you decide to cancel an order before production begins, a 5% cancellation charge will apply to cover administration and related costs. All cancellation requests must be submitted in writing before production commences.

Defective Goods: In cases where goods are found to be defective or faulty, the following procedures apply:

We reserve the right to rectify any defective goods and may not issue a refund.

If a product is defective, you must notify us in writing within 24 Hours of delivery.

Defective products must be returned to us at our expense for inspection. If the defect is due to a manufacturing fault, we will either repair or re-print the product and deliver it back to you.

If only a portion of your order is defective, the entire order must be returned for inspection.

If any of the goods have been used, this will be regarded as acceptance of the goods, and they will not be eligible for replacement.

We are not liable for any consequential losses resulting from defective products, nor are we responsible for any costs you may incur by hiring a third party to rectify or reprint the goods.

Refunds: If a refund is agreed upon, please allow up to 5 working days for processing.

Should you encounter any issues with your order, please reach out to us as soon as possible. We are committed to resolving problems swiftly and finding the best solution to meet your needs. Your satisfaction is our utmost priority. You can contact us via email at [email protected]. Our team is available to assist you from Monday to Saturday, between 8:30 AM and 6:00 PM. We’re not content until you’re satisfied!